Customer Assistant - In Store Bakery - Bury St Edmunds

ENGINEERINGUK; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Assistant for their in-store bakery. In this role, you will be the face of the business, delivering exceptional service and promoting products. Your responsibilities include serving customers, maintaining store standards, and achieving sales targets. The position offers flexible hours and a premium pay rate for unsocial hours, making it an exciting opportunity for those who thrive in a dynamic retail environment. Join a forward-thinking team dedicated to inclusivity and customer satisfaction, and make a meaningful impact in the retail sector.

Qualifications

• High levels of customer service with a focus on customer needs.
• Strong communication skills and adaptability to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and ensure shelves are stocked.
• Engage with customers to understand their needs and deliver great service.

Skills

Customer Service

Attention to Detail

Communication Skills

Adaptability

Digital Capability

Job description

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Customer Assistant - In Store Bakery - Bury St Edmunds

Employer: M&S

Location: Bury St Edmunds, Suffolk, UK

Salary: £12.60 p/h + £3.00 p/h Unsocial Premium Pay

Closing date: 20 May 2025

Sector: Retail and Wholesale

Role: Assistant

Contract Type: Variable Hours, Part Time

Summary

Work Pattern Type: Permanent

Contracted Hours:

Work Pattern:

Week 1:
Mon- 0430-0830
Tues- 0430-0830
Fri- 0430-0830
Sat- 0430-0830

Week 2:
Mon- 0430-0830
Thurs- 0430-0830
Fri- 0430-0830
Sat- 0430-0830

This position contains an Unsocial Premium Pay which is £12.60 p/h plus £3.00 p/h premium pay. This pay rate is between the hours of 10pm and 6am. Due to legal requirements, you must be 18 years and over to apply for this role.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Company

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