Customer Assistant - Beauty - Belfast

Marks & Spencer Plc; Belfast City District; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in our Fashion, Home & Beauty section, delivering style advice and five-star service on the shop floor.

You'll drive sales, use Sparks App and in-store devices to assist customers, be a confident brand ambassador, and adapt to the fast-paced retail environment with teamwork and flexibility.

Responsibilities

• Deliver style advice and five-star service to customers on the shop floor.
• Drive sales and grow our share in the style space, helping customers discover fashion items.

Job description

Working Pattern

Week 1
Monday 08:00-15:00
Wednesday 12:30-19:30
Thursday 08:00-15:00
Friday 12:30-19:30

Week 2
Monday 08:00-15:00
Thursday 08:00- 15:00
Friday 12:30-19:30
Saturday 08:00-15:00

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.