Customer Assistant - Fashion, Home & Beauty - Dumfries

Marks & Spencer Plc; Lochmaben; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc in Lochmaben is seeking a Customer Assistant for our Fashion, Home & Beauty sections. You’ll deliver style advice and five-star service to customers, helping them discover our latest fashion items and seasonal must-haves.

The role is fast-paced retail, requiring digital confidence with in-store tools like the Sparks App, a team spirit, and flexibility to cover varied shifts across Week 1 and Week 2 patterns.

Responsibilities

• Deliver style advice and five-star service to customers in the Fashion, Home & Beauty section.
• Drive sales and help customers discover the latest fashion items and on-trend products.
• Be a resilient brand ambassador, supporting the team and maintaining high standards under pressure.
• Utilise in-store digital tools to enhance the customer experience and speed up service.

Job description

Work Pattern:

Week 1
Monday: 12:00-18:30
Wednesday: 12:00-16:00
Saturday: 12:00-18:30

Week 2
Tuesday: 12:00-18:30
Wednesday: 12:00-16:00
Saturday: 12:00-18:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.