Customer Assistant

Buzz Bingo; Warrington; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Help@Hand wellbeing app

Thrive App for mental wellbeing

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform with 100s of on

In-house Training - Fire safety, Food

Access to Mental Health Advocates

4 weeks Annual Leave + Public Holidays

Holidays Buy Scheme

Staff discount 50% off bingo tickets

Referral a Friend Scheme

Life Assurance

Pension Scheme

Job summary

Buzz Bingo in Warrington is hiring a Customer Assistant for a 20-hour flexible contract across 7 days, including evenings and weekends. You will deliver first-class, face-to-face customer service, handle cash with basic numeracy, and support across front of house, book sales, treasury, machines, bar and kitchen while maintaining high club presentation.

Join a team focused on a safe, welcoming environment with strong customer care and adherence to policies, while taking part in ongoing training

Qualifications

• Experience delivering first class, personalised customer service in a face-to-face role.
• Hospitality/retail or leisure environment preferred.
• Excellent communication skills.
• Experience of handling cash and basic numeracy.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Support with other duties as requested by the line manager.
• Create a Safer Gambling Environment for all Customers and Colleagues across all channels (online, in club and live).
• Assist with other responsibilities as directed by management.

Skills

Customer service

Communication skills

Cash handling

Numeracy

Flexibility

Multi-area flexibility

Job description

Join us as a Customer Assistant in our Warrington Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends., As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.,

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
  Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
  Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme