Customer Assistant

Vue UK&I; Swansea; On-site; Full time

Job summary

Join a vibrant team as a Customer Assistant, where you'll be the face of the cinema experience! This role is perfect for those who thrive in a fast-paced environment and love engaging with people. You'll greet customers, assist them with their needs, and ensure the cinema is welcoming and enjoyable. With opportunities for career growth and the chance to work in a dynamic atmosphere, this position is ideal for anyone passionate about film and customer service. Enjoy perks like unlimited cinema access and employee discounts while contributing to unforgettable experiences for movie lovers.

Benefits

Unlimited cinema access for you and family/friends

Annual holiday allowance

Wellbeing support including online GP access

Employee discounts on food & beverage

Exclusive discounts with big brands

Qualifications

• No prior experience needed, but a passion for customer service is essential.
• Ability to work in a fast-paced environment and a positive attitude are key.

Responsibilities

• Greet customers, assist with queries, and maintain a clean cinema environment.
• Provide excellent customer service and manage queue times efficiently.
• Communicate information about films and promotions to enhance customer experience.

Skills

Customer Service

Teamwork

Communication

Initiative

Attention to Detail

Technology Proficiency

Positive Attitude

Education

No formal education required

Tools

Till Points

Ticket Scanner

Job description

Customer Assistant

Salary: 20 years old & under £8.60. 21 years old & over £11.44

Location: Vue Swansea

Overall Purpose

Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.

You're not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year.

You'll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters.

And what's great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

What Will I Be Doing?

1. Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers' visits was to their satisfaction.
2. Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times.
3. Communicate all the latest information about our current content features to our customers - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out.
4. Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities.
5. Communicate up-to-date information about pricing and the value of our content offering and booking options to our customers.
6. Support our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings).
7. Inform customers about our food & beverage options - How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience.
8. Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room).
9. Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruptions that go against our business values, policies or procedures.

What Skills Do I Need?

1. Prior working experience is not essential but some experience working with people is preferred.
2. Have a positive can-do attitude and always willing to go the extra mile.
3. A team player that supports your colleagues with various daily tasks.
4. Ability to work at pace in a busy and sometimes pressured environment.
5. Can demonstrate initiative and have the eagerness to learn new skills.
6. Treat your colleagues and customers with respect and are always approachable.
7. Take pride in your appearance and ensure a clean and tidy uniform.
8. A clear communicator with good verbal and written skills.
9. Confident in your ability to use the technology in our cinemas - Till points, ticket scanner etc.
10. Share a passion for the film and cinema industry.
11. Aligned with our core values and can demonstrate these every day.

Life at Vue

Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.

Our standards are high, but we don't take ourselves too seriously - we're all about working together and embracing different perspectives because that's how we genuinely improve what we do.

Our Core Values

1. Analytical: Big picture thinking and detail enables informed decisions.
2. Belonging: Our narrative is one and inclusive team - where everyone's voice matters.
3. Collaboration: We are in this together - working to offer the best experience for our customers and team.
4. Customer focus: Our customers are our main priority and at the centre of everything we do.
5. Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
6. Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way.

Key Benefits

1. Unlimited cinema for you and a monthly allowance for your family and friends.
2. Annual holiday allowance.
3. Wellbeing support including online GP access.
4. Employee discounts across our food & beverage range at our cinemas.
5. Exclusive discounts and rewards with many big brands through our rewards programme.

Equal Opportunities

Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning) promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.