Customer Assistant

Bada Bingo; Poole; On-site; GBP 19,000 - 23,000; Full time

Job summary

Join a leading bingo chain as a Customer Assistant in Poole, where flexibility and outstanding customer service are key. You will engage with patrons and assist in maintaining a welcoming environment. Full and part-time contracts available, with a range of employee benefits including training and mental wellbeing support.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Buzz Brights Apprenticeships

Access to digital learning platform

In-house training

4 weeks Annual Leave plus Public Holidays

50% staff discount on tickets and food

Pension Scheme

Qualifications

• Experience in delivering personalised customer service in face-to-face roles.
• Confident in enforcing company policies and standards.

Responsibilities

• Provide exceptional service and build rapport with customers.
• Assist across various tasks including housekeeping and cash handling.
• Create a safer gambling environment.

Skills

Outstanding communication skills

Customer service

Basic numeracy

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our PooleClub offering full and part timecontracts. Full flexibility is required and working patterns will include late nights (working until 4am) as well asweekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

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