Customer Assistant

Adecco; Brockenhurst; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking Customer Assistants to ensure safety and service at stations. Successful candidates will provide first-class customer service while managing automatic gates and ensuring a safe environment. Flexible shifts are available, requiring excellent communication and customer service skills.

Benefits

Duty pass for free travel during shifts

Qualifications

• Strong background in customer service required.
• Excellent communication and listening skills essential.
• Good written communication for reporting.

Responsibilities

• Operate gates ensuring customer safety.
• Deliver excellent customer service.
• Conduct ticket checks and report irregularities.

Skills

Customer Service

Effective Communication

Listening Skills

Reporting

Job description

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Must be able to work a minimum of 3 shifts a week (24 hours or more)

Must be able to work Fridays, Saturdays & Sundays

Adecco UK are currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide a first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the automatic gates.

You will often be the first and last person our customers meet on their journey, making your role as gate line assistant vital in upholding safety and service for all SWR customers. You may be required to undertake roles such as bus replacement, crown control, and ticket checking. You will be based at your nearest station but may need to travel to other stations; a duty pass will be provided for free travel during shifts.

This role requires working early as 7am or late as 11pm, depending on the shift.

Responsibilities

1. Effectively operate the gates ensuring the safety of all who pass through them.
2. Deliver excellent customer service by responding to customer inquiries promptly and efficiently.
3. Report any incidents and undertake measures to ensure station safety.
4. Conduct ticket checks and report irregularities to Revenue Protection.
5. Wear uniform and ID badge during shifts and travel to and from shifts.

Experience

We are seeking individuals with a strong background in customer service. Effective communication skills are essential, as this is a customer-facing role involving various situations, some potentially challenging. Excellent listening skills and good written communication are required for reporting. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.