Customer Assistant

The Boots Company PLC; Newcastle upon Tyne; On-site; GBP 18,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Customer Assistants. This role offers a fantastic opportunity to gain valuable experience in retail, where you will engage with customers, provide excellent service, and contribute to a collaborative team environment. With full training provided, you will learn to promote in-store offers and ensure a welcoming atmosphere for shoppers. The company values inclusivity and diversity, making it a great place to start your career while being part of a brand that prides itself on customer satisfaction and community engagement.

Benefits

Pension membership (PRSA)

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Qualifications

• Ability to excel in a fast-paced retail environment.
• Effective communication and listening skills.

Responsibilities

• Assist customers with inquiries and provide product recommendations.
• Ensure the store is clean and products are well displayed.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Joining us as a Customer Assistant is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this is the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers, the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.

What you’ll need to have

Full training is provided for this role, and we are looking for people who:

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Pension membership (PRSA).
• Partial paid maternity leave.
• Discretionary annual bonus.
• Generous employee discounts.
• Flexible benefits scheme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview in the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.