Customer Assistant

Bada Bingo; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenassistenten für seinen Club in Newcastle. In dieser spannenden Rolle sind Sie dafür verantwortlich, außergewöhnlichen Service zu bieten und eine positive Atmosphäre für unsere Gäste zu schaffen. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen und in einem dynamischen Umfeld zu arbeiten, in dem Teamarbeit und Unterstützung großgeschrieben werden. Neben einer flexiblen Arbeitszeit bieten wir zahlreiche Vorteile, darunter Schulungen und ein umfassendes Wohlfühlprogramm. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und ein Teil eines großartigen Teams zu werden, dann bewerben Sie sich jetzt!

Benefits

Help@Hand - Gesundheitsapp

Thrive App - Mental Health

My Eva - Finanzexperte

Buzz Brights Apprenticeships

Buzz Learning - digitale Lernplattform

In-house Training - Sicherheitsschulungen

Zugang zu geschulten Mental Health Advocates

4 Wochen Jahresurlaub

50% Rabatt auf Bingo-Tickets

Pensionsplan

Qualifications

• Erfahrung im Kundenservice, vorzugsweise im Gastgewerbe oder Einzelhandel.
• Ausgezeichnete Kommunikationsfähigkeiten, anpassbar an verschiedene Situationen.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Bereitstellung erstklassigen Services.
• Flexibilität bei Aufgaben im gesamten Club, einschließlich Bar und Küche.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zahlenverständnis

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our NewcastleClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

#BB1