Customer Assistant

Medirest Signature; Greenhithe; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business as a Customer Assistant in one of our John Lewis shops. You will provide outstanding customer service, maintain high shop standards, and support your team across various tasks. This role is essential for creating exceptional in-store experiences that foster customer loyalty.

Qualifications

• Basic IT literacy is essential.
• Strong communication skills required.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Support the wider team flexibly across the shop, including till support and stock replenishment.

Skills

Basic IT literacy

Strong communication skills

Job description

About the role

As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. Alongside great service, you'll maintain high shop standards through displays, stock availability, and cleanliness. Knowing your customers allows you to provide the best service we're known for and build lifelong loyalty to our brand.

Key Responsibilities

1. Deliver engaging and inspirational customer service at every stage of the customer journey.
2. Use your product knowledge and sales training to drive sales and increase profits for the Partnership.
3. Put the customer at the heart of everything you do, proactively understanding and resolving their queries.
4. Support the wider team flexibly across the shop, including till support, stock replenishment, price ticketing, and shop-keeping tasks.
5. Identify areas for improvement and implement solutions.
6. Support with accurate stock counts to help protect our profits.

Essential skills/experience you'll need

• Basic IT literacy.
• Strong communication skills.

Desirable skills/experience

• Experience in a customer-facing role (training provided if not).
• Merchandising and product display experience.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. As we look ahead, there's never been a more exciting time to join us.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to offering price, quality, and service excellence in John Lewis and passionate food service in Waitrose.

As Partners, we share ownership and responsibility for our success. We work together through good and challenging times, always treating everyone with kindness and respect.

We foster an environment where everyone can be themselves and thrive, growing individually and collectively.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. Candidates will be informed during recruitment and encouraged to complete any necessary documents promptly. DBS checks are carried out by a registered third-party body, and some roles may require financial probity checks.

We recommend applying early, as vacancies may close if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.