Customer Assistant

YMCA England & Wales; Luton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent organization dedicated to community service seeks a skilled Barista/Café Assistant to enhance customer experience in their vibrant café. The ideal candidate will be dedicated to delivering high-quality service, ensuring cleanliness, and promoting sustainability while working within a supportive team environment.

Benefits

Health Cash Plan

EAP & Doctorline

Rewards & Discounts

Birthday and Wellbeing day off

Training & Development

Qualifications

• Experience in a café or barista role preferred.
• Ability to work flexibly and contribute to team goals.
• Understanding of food handling and safety guidelines.

Responsibilities

• Provide excellent customer service and maintain café cleanliness.
• Prepare food and beverages efficiently.
• Support managerial tasks and community functions as needed.

Skills

Customer Service

Food Preparation

Cleaning Standards

Teamwork

Job description

This is a Permanent , Full Time vacancy that will close in 21 days at 23:59 BST .

The Vacancy

The Role – What is it?

One YMCA run a sector leading and welcoming café in Leavesden Country Park, your role will be to support the Cafe Management in delivering a robust and professional experience for the Woodlands customers enhancing all activities in the park.

We are looking for an experienced Barista/Café Assistant who goes the extra mile, to deliver excellent customer service at all times, influence sales across beverages and food, always putting the customer at the heart of everything they do.

This is a multi -skilled position with varied task thought out the day including, tilling, standards, cooking, clean- as-you-go. This will require a combination of skill, knowledge and enthusiasm to deliver maximum community benefits whilst ensuring sustainability is maintained and support the growth plan with a flexible approach to achieve and exceed the financial and operational targets.

Main Duties – What needs to be done?

• Make a contribution to providing an excellent service to our customers, with a passionate and enthusiastic approach.

• Day to Day cleaning, making coffee, some food prep duties, clearing tables, computerised tilling system.

• Have an inclusive approach to supporting the Manager to create an ethos where cross department projects are welcomed. Supporting life skills training within the organisation. • Have a flexible approach to task (all colleagues will complete all tasks).

• Focus energy on continuous improvements, understanding the unique position the Cafe is in within Woodlands Park and respecting all stakeholders. • To ensure One YMCA’s approach to H&S is in place to capture, monitor and mitigate against risk.

• Uphold the Food Safety Policy and support fellow colleagues to follow the food handler’s guidelines and complete all documentation. • Be a role model in all aspects of service, standards and approach to task.

• Ensure the cleaning schedules are completed to the highest standards. • Show integrity for security and maintenance of the café including the outside areas reporting any findings to the manager.

• Understand the Café priorities and contribute daily. • Support the Manager to deliver community functions, flexibility within contracted hours will be required on occasion.

• To ensure all payments are completed within One YMCA,s financial regulations.

• Seeking opportunities for contributing to sustainable development of the commitment to making One YMCA a cleaner, greener organisation.

About Us

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

Our community-based colleagues work tirelessly to deliver high-quality services to local people in;

Futures Café (based in Leavesden Country Park)

Woodlands Community HUB

Orbital Community HUB

Highfield Gym

Futures café (based in Leavesden Country Park) is a centre point for the local community. Providing amazing coffee, a wide selection of lunch choices and delicious cakes, our baristas ensure these are delivered with exceptional customer service.

Our Community HUB’s (based in Abbots Langley and Watford) provide a positive experience for community-based projects such as Irish Dancing, football clubs, study groups and NHS events. The HUB team create an environment which is welcoming for all!

We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

Provision of over 700 units of accommodation for homeless people

Move on accommodation for individuals moving onto independent living

Housing and practical/emotional support for young asylum seekers

Family support through a network of children’s and family centres covering Hertfordshire and Bedford

Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children

Independent sexual violence services across Bedfordshire, Luton and Hertfordshire

Domestic abuse perpetrator reform programmes across Bedfordshire

Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund

Our Values

We champion RESPECT so everyone can belong

We show COMPASSION so everyone can contribute

We inspire GROWTH so everyone can thrive

• Health Cash Plan

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

• EAP & Doctorline

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

• Rewards & Discounts

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

• Birthday and Wellbeing day off

One day additional leave day for every year of service up to 5 days.

• Leave & Support

Support for your child, IVF treatment, and through challenging times.

Training & Development with a clear pathway for you to grow.