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Customer Assistant

John Lewis & Partners

Cheltenham

On-site

GBP 20,000 - 25,000

Full time

7 days ago

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Job summary

A leading retail company is seeking a Customer Assistant in Cheltenham. The role involves delivering outstanding customer service, maintaining shop standards, and supporting various store operations. Ideal candidates will possess strong communication skills and a willingness to learn, with training provided for those new to customer service.

Qualifications

Basic IT literacy required.
Strong communication skills essential.

Responsibilities

Deliver engaging and inspirational customer service.
Drive sales and increase profits using product knowledge.
Support the team with till operations and stock replenishment.

Skills

Basic IT literacy

Strong communication skills

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John Lewis & Partners provided pay range

This range is provided by John Lewis & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.Key Responsibilities Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for: - Delivering engaging and inspirational customer service at every stage of the customer journey. - Using your product knowledge and sales training to drive sales and increase profits for the Partnership. - Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have. - Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks. - Identifying areas of improvement and implementing solutions. - Helping to protect our profits by supporting with accurate stock counts. Essential skills/experience you'll need - Basic IT literacy. - Strong communication skills. Desirable skills/experience you may have - Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday. - Merchandising and product displays experience.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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