Customer Assistant

Retail Human Resources plc; Gateshead; On-site; Part time

Job summary

Lidl seeks a Customer Assistant in Gateshead. The role involves providing excellent customer service, restocking shelves, and efficiently handling deliveries. Employees enjoy a competitive pay rate, generous holiday, and various perks, with growth opportunities in a supportive team environment.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Qualifications

• Experience in a fast-paced environment required.
• Excellent customer service skills needed.
• Flexibility for early or late shifts is essential.

Responsibilities

• Help customers with questions and requests.
• Efficiently handle deliveries.
• Keep the bakery stocked and maintain products.

Skills

Customer Service

Flexibility

Positive Attitude

Teamwork

Drive

Job description

What you'll do

Summary

£12.75 - £13.65 per hour | 16-hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table, but we also have a lot in common. We’re collaborative, determined, and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep the business booming, and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy, and organized, working closely with your retail colleagues to ensure every customer receives the service they deserve.

In return, we’ll offer a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights. Plus, a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud of our supportive teams with big ambitions. There are plenty of opportunities for you to progress. With the right training, we’ll help you thrive in your retail role and support your career development — you could even become a Freshness, Non-Food, or Bakery Specialist.

What you'll do

• Be a Lidl expert, helping our customers with their questions, queries, and requests
• Efficiently work deliveries as they arrive in store
• Provide excellent customer service with passion
• Proactively keep the bakery stocked by baking fresh goods
• Merchandise and maintain our middle aisles of Non-Food products

What you'll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start early or finish late shifts
• A positive attitude towards changing priorities
• Drive and passion to work hard and make your store a success
• A friendly manner and a smile to inspire your team and help our customers

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• And more perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to advance your career, and make a real difference, find your place at Lidl and apply now.

Please note: Your employment is conditional upon the Company receiving satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.