Drag image to reposition Community Experience Associate Customer Support UK Remote Possible

Runna Coach; United Kingdom; Remote; Part time

Job summary

Join a dynamic team at a forward-thinking company dedicated to transforming the running experience for everyday athletes. As a Community Experience Associate, you’ll play a crucial role in enhancing community engagement across various social media platforms while celebrating the achievements of our runners. This part-time position offers the chance to work creatively, interact with a passionate community, and contribute to the growth of an innovative training platform. With a supportive team environment and exciting opportunities for personal development, this role is perfect for fitness enthusiasts eager to make a difference in the running community.

Benefits

Running watch after 6 months

£100 to spend on Runna kit

Travel & accommodation covered for training

Flexible overtime opportunities

Qualifications

• Experience in community engagement and social media management is essential.
• Flawless written communication skills and creativity are key.

Responsibilities

• Build and nurture the Runna Community across social media platforms.
• Engage with customers and support community experience initiatives.

Skills

Community Engagement

Social Media Management

Copywriting

Customer Interaction

Trend Analysis

Education

High School Diploma

Relevant Experience in Community Management

Tools

Social Media Platforms

In-App Community Tools

Job description

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.

We’re growing extremely fast and in November 2023 closed a new £5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page!

We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join, we're still small, and everyone makes a foundational difference.

The Role

We are seeking an enthusiastic Community Experience Associate to join our team on a part-time basis! As a key member of the Community Experience team, you’ll be instrumental in supporting the day-to-day operations within our Community Experience and Social departments. You’ll be pivotal in helping to adopt community engagement across our social channels & In-App Community. You’ll also be responsible for celebrating our customer’s running journeys across platforms such as Tiktok, Linked In, Facebook, YouTube, Instagram & Strava! We’ll also be asking you to be our trailblazer when it comes to identifying key viral trends and topical projects, all whilst understanding our tone of voice to reply to our community with a supportive flair.

The role will include:

1. Build and nurture our Runna Community across our Social Media platforms: You’ll be responsible for responding/engaging/liking our customer’s content across our Social Media platforms; Tiktok, Linked In, Facebook, YouTube, Instagram, Strava & our In-App Community. We want to add REAL value to the experience of our community and you’ll be responsible for finding creative & innovative ways of doing this.
2. You’ll be on hand to support with the wider runnings of the Community Experience and Social teams as necessary, including tasks such as: Supporting In-App Community engagement, Celebrating and reposting Runna customer story shares, Community Experience process maintenance.

You love interacting and engaging on Social Media! You're up to date with all the latest trends across the likes of Instagram & Tiktok.

Highly organised and efficient.

Flawless written communication skills speaking to Customers in an online capacity.

A creative way with words, quick-thinking and forward-thinking.

Being personable & empathetic are important characteristics that you live by.

An eye for detail: you’re vocal as to how we can make our customer’s experience even better.

Copywriting experience is a massive bonus!

You consider yourself a fitness fanatic!

What we're looking for:

This is a part-time position, we're looking for this individual to work 20 hours a week with the potential to increase this in the future.

4 days a week (5 hours per day), with 1 weekend day! E.g. Monday/Wednesday/Friday/Sunday.

Opportunities to pick up overtime during the rest of the week!

You’re willing to work weekends to help support our incredible Community!

We pay £15/hour on weekdays and £20/hour on weekends.

A running watch of your choice after 6 months!

£100 to spend on Runna kit!

If you work remotely, we’ll pay for your travel & accommodation into the London Office every quarter to spend time with our team!

We’ll cover your travel & accommodation expenses for your first week of training in London if you're remote.

Application Process:

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:

1. We want you to send us a 60-second video explaining why you think you’d be a perfect fit for the Role! This could be a video of you talking to the camera, you out on your run, feel free to fun with it. The more creative the better, we want to see your personality!! Please send this video to [e-mail] for review. You don’t need to attach a CV or Cover Letter for this role.
2. Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process.
3. Hiring Manager Interview (25 mins) with Claire & Sam, Community Experience Team Leader & Head of Customer Experience.
4. Take Home Task Interview: with Charlotte & Rose, our Social Content Lead & Community Experience Associate!
5. Cultural Interview (25 mins).

Once the process is finished, we’ll do our absolute best to get back to you in good time. Please note that due to the volume of requests we receive it might take longer than expected to do this.