Customer Assistant

Sainsbury’s Group; Ducklington; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Pension and life cover

Sainsbury's share schemes

Employee wellbeing

Job summary

Sainsbury’s Group is hiring a customer service assistant to welcome shoppers and provide friendly help across store duties. You’ll use digital tools, keep shelves tidy, and support stocking and checkout activities. This role suits someone energetic, reliable and team‑oriented, ready to adapt to busy retail environments.

Benefits include employee discounts and a supportive inclusive environment; shifts cover weekends and evenings as part of a flexible pattern to serve customers across the week.

Qualifications

• Friendly and welcoming, with enthusiasm for helping customers.
• Thrive in a fast-paced, physical, high-energy environment.
• Committed team player, always willing to support colleagues.
• Flexibility to work across the store and take on new challenges.
• Willing to learn and use new digital tools and technology.
• Take pride and ownership in your work with attention to detail.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

Skills

Friendly demeanor

Team player

Flexible

Digital tools

Customer focus

Job description

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

What it takes to be part of our team

• Friendly and welcoming, with a genuine enthusiasm for helping customers
• Thrive working in a fast-paced, physical and high-energy environment
• A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and competitive benefits.

Your weekly hours will be scheduled within an agreed availability pattern, and you'll receive at least 3 weeks' notice of your shifts. Your availability and preferred hours will be discussed at interview.

Our store operates 7 days a week between 6am-11pm, so we ask for around 50% additional availability (for example, a 30-hour contract would typically require 45 hours availability across the week). This flexibility helps us ensure we're always there for our customers, while also working with you to find a pattern that supports a positive work-life balance.

Benefits and rewards

• Discount card - After 4 weeks employment, 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement - based on the hours you work
• Enhanced Family Leave - Maternity, Paternity, Adoption and more
• Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Other Retail savings - discounts on eating out, holidays and at other retailers
• Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.