Customer Assistant

John Lewis Partnership; Chelmsford; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join a leading employee-owned retail business as a Customer Assistant in Chelmsford, where you'll focus on delivering outstanding customer service and maintaining high shop standards. This role offers an opportunity to build customer loyalty and develop professionally in a supportive environment that values teamwork and diversity.

Qualifications

• Basic IT literacy is required.
• Strong communication skills are essential.

Responsibilities

• Deliver engaging and inspirational customer service.
• Drive sales and increase profits using product knowledge.
• Support the wider team in various shop tasks.

Skills

IT literacy

Communication

Job description

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About the role

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

Key Responsibilities

Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:

- Delivering engaging and inspirational customer service at every stage of the customer journey.

- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.

- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.

- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.

- Identifying areas of improvement and implementing solutions.

- Helping to protect our profits by supporting with accurate stock counts.

Essential skills/experience you'll need

- Basic IT literacy.

- Strong communication skills.

Desirable skills/experience you may have

- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

- Merchandising and product displays experience.

The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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