Customer Assistant

One YMCA; Abbots Langley; On-site; GBP 18,000 - 25,000; Full time

Job summary

One YMCA seeks a dedicated Barista/Café Assistant at their café in Leavesden Country Park. This role involves delivering exceptional customer service, maintaining food safety standards, and contributing to community events. Ideal candidates are enthusiastic, flexible, and committed to enhancing the café experience for all visitors.

Qualifications

• Experience in a customer-facing role as a Barista or Café Assistant.
• Knowledge of food safety and health policies.
• Skills in teamwork and communication.

Responsibilities

• Provide excellent service to customers with enthusiasm.
• Perform daily cleaning and operate the till system.
• Support the Manager in community functions and sustainability initiatives.

Skills

Customer service

Food preparation

Till operation

Cleaning standards

Flexibility

Job description

The Role – What is it?

One YMCA operates a sector-leading and welcoming café in Leavesden Country Park. Your role will be to support the Cafe Management in delivering a robust and professional experience for the Woodlands customers, enhancing all activities in the park.

We are looking for an experienced Barista/Café Assistant who goes the extra mile to deliver excellent customer service at all times, influence sales across beverages and food, always putting the customer at the heart of everything they do.

This is a multi-skilled position with varied tasks throughout the day, including till operation, maintaining standards, cooking, and cleaning as you go. It requires a combination of skill, knowledge, and enthusiasm to deliver maximum community benefits while ensuring sustainability and supporting the growth plan with a flexible approach to achieve and exceed financial and operational targets.

Main Duties – What needs to be done?

1. Provide excellent service to customers with a passionate and enthusiastic approach.
2. Perform daily cleaning, make coffee, assist with food prep, clear tables, and operate the computerized till system.
3. Support the Manager in creating an inclusive ethos where cross-department projects are welcomed and support life skills training within the organization.
4. Maintain a flexible approach to tasks, understanding that all colleagues will complete all tasks.
5. Focus on continuous improvement, respecting the unique position of the Café within Woodlands Park and all stakeholders.
6. Ensure compliance with One YMCA’s Health & Safety policies to monitor and mitigate risks.
7. Uphold the Food Safety Policy, follow food handler’s guidelines, and complete all necessary documentation.
8. Be a role model in service standards and approach to tasks.
9. Complete cleaning schedules to the highest standards.
10. Maintain security and cleanliness of the café and outside areas, reporting any issues to the manager.
11. Understand the Café’s priorities and contribute daily.
12. Support the Manager in delivering community functions; flexibility within contracted hours may be required.
13. Ensure all payments are processed in accordance with One YMCA’s financial regulations.
14. Seek opportunities to contribute to the organization’s commitment to sustainability and a greener environment.