Customer Assistant

Co-op Group; Castleford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in Castleford seeks a Customer Team Member to deliver excellent service and support fellow team members. The ideal candidate has strong people skills and flexibility, ensuring a pleasant shopping experience. This part-time role offers various benefits including a 30% discount on products, a pension scheme, and extensive training.

Benefits

30% discount on Co-op products

Pension with up to 10% employer contributions

31 days holiday (pro rata for part time)

Virtual healthcare services

Full, paid training

Qualifications

• Must be aged 18 or over to work before 6am or after 10pm.
• Ability to respond to customer queries and maintain a friendly demeanor.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly service, championing Co-op products and Membership.
• Collaborate with colleagues to solve problems for customers and members.
• Ensure the store is safe and legal by keeping shelves stocked.

Skills

Excellent customer service

Great people skills

Flexibility

Job description

Customer Team Member
Location: Meadow Vale, Outwood, Wakefield, WF1 3TR
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

This job would suit people who have a genuine care for the needs of customers and members, great people skills, with the ability to build positive relationships with customers and colleagues, a positive approach to change and problem solving, and the flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace. We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

We are an equal opportunities employer and welcome applications from all sections of the community. Our aim is to create a workplace where everyone feels valued and able to reach their full potential.