Customer Assistance Coordinator - TEMP

YourRecruit; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global organisation is seeking a Temporary Customer Assistance Coordinator to join their team in Croydon. In this role, you'll support customers during critical situations with professionalism and empathy. Ideal candidates will possess GCSEs in Maths and English, have strong customer service skills, and be able to handle multiple cases effectively. Flexibility to work shifts is required. This position offers £14.84 per hour in a hybrid working environment with a duration from February to September 2026.

Qualifications

• GCSEs (or equivalent) in Maths and English (A–C).
• Strong customer service mindset with a genuine desire to help others.
• Ability to manage multiple cases and prioritise effectively.
• Calm, empathetic, and resilient under pressure.
• Flexible to work shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Respond to customer assistance calls with professionalism and empathy.
• Liaise with clinics, GPs, customers, and family members.
• Coordinate and monitor assistance cases to ensure timely service delivery.
• Keep customers informed throughout their journey.
• Apply product and technical knowledge accurately.
• Manage regulated complaints in line with FCA guidelines.

Skills

Customer service mindset

Organisational skills

Communication skills

Calm under pressure

Ability to prioritize

Flexibility to work shifts

Education

GCSEs in Maths and English (A-C)

Job description

Available to start immediately? We're recruiting a Temporary Customer Assistance Coordinator to join a well-established global organisation, supporting customers during critical and often sensitive situations.

Key Details

• 🌟 Temporary Customer Assistance Coordinator
• 📍 Croydon | Hybrid working
• 💷 Pay: £14.84 per hour
• 📅 Start: 2nd February 2026 - end of September 2026
• 🕒 Hours: 35 hours per week
• ⏰ Shift-based between 7am-10pm, including weekends and bank holidays

💬 The Role

As a Customer / Medical Assistance Coordinator, you'll be at the heart of the customer journey, providing calm, empathetic, and efficient support in challenging circumstances. Using your strong organisational and communication skills, you'll manage multiple cases while ensuring customers receive clear updates, reassurance, and a high level of care.

You'll handle both inbound and outbound calls, liaise with medical professionals and third parties, and remain composed under pressure in a fast‑paced environment.

🛠️ Key Responsibilities

• Respond to customer assistance calls with professionalism and empathy.
• Liaise with clinics, GPs, customers, and family members.
• Coordinate and monitor assistance cases to ensure timely service delivery.
• Keep customers informed throughout their journey.
• Apply product and technical knowledge accurately.
• Manage regulated complaints in line with FCA guidelines.

🎓 Skills & Experience

• GCSEs (or equivalent) in Maths and English (A–C).
• Strong customer service mindset with a genuine desire to help others.
• Ability to manage multiple cases and prioritise effectively.
• Calm, empathetic, and resilient under pressure.
• Flexible to work shifts, including evenings, weekends, and bank holidays.

For your information

• Interested? Please send your CV in as a Word format only.
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, we are unable to respond to every application. Therefore only short‑listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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