Customer and Trading Manager - Online

Sainsbury's Supermarkets Ltd; Redhill; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a retail manager where your leadership skills will shine. This role offers a dynamic environment focused on exceptional customer service and team collaboration. You'll oversee daily operations, manage shifts, and inspire your team to deliver great results. With a commitment to employee development, you'll receive tailored training and ample opportunities for growth. Enjoy a range of attractive benefits, including discounts and well-being support, as you embark on a rewarding career path in retail management.

Benefits

10% discount at Sainsbury’s after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension scheme with employer contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Ability to guide, motivate, and inspire a team.
• Strong organizational skills to manage shift operations.

Responsibilities

• Manage team performance and ensure customer satisfaction.
• Plan shift patterns and activities in advance.

Skills

Team Leadership

Customer Service

Time Management

Organizational Skills

Education

High School Diploma

Management Training

Job description

Salary: 30450

Location: Redhill New Store, Redhill, RH1 1NN

Contract type: Permanent

Business area: Retail

Requisition ID: 304607

Shift hours

Shifts will typically be 4-12, 10-19, 12-20, 13-21. Early shift: 04:00 - 12:00. Late shift: 13:00 - 21:00.

There’s nothing our customers love more than a delivery to their doorstep, right when they want it, with everything they ordered and brilliant service. It makes for a fast-paced working environment, ideal for anyone who wants to learn about retail management and put it into practice — quickly.

It’s busy, and you’ll be responsible for everything during your shift; great training will give you the confidence to lead your team, plan resources effectively, and ensure customer satisfaction.

What you’ll be doing

Our purpose is driven by our passion for food: together we serve and help every customer.

Online is all about pace and organization, keeping your team engaged, vans on the road, and customers happy. You’ll manage your team’s performance and time, support them, and ensure tasks are completed efficiently.

During your shift, you’ll be responsible for smooth operations. Collaborating with other managers, you’ll plan shift patterns and activities in advance. At the end of your shift, you’ll provide a thorough handover to the next manager.

We’ll give you the time and space to do all this properly. When a team works well together, our customers notice.

Who you are

This role is a great way to start your management career in retail or to develop existing skills. Your ability to guide, motivate, and inspire your team will be key to delivering exceptional service.

Our structure ensures management presence across all opening hours, so customers and colleagues can always ask for help or offer solutions. You’ll be responsible for making everything as good as it can be. We are an award-winning, diverse employer, committed to supporting everyone to be themselves.

How you can develop

Joining us, you’ll receive a clear induction and a training plan tailored to your needs, built alongside your manager. They will support and coach you to deliver great performance while providing development opportunities.

There are many opportunities to stretch and develop your skills—just let us know when you’re ready for more. Remember, you’ll be part of the Sainsbury’s team, so options are plentiful.

What we’ll give you

Your salary will depend on your experience, store size, complexity, and location. Additionally, we offer a range of benefits for our managers, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased to 15% at Sainsbury’s on weekends and at Argos on paydays.
• Free food and hot drinks in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer contributions.
• Sainsbury’s share scheme for discounted investments.
• Wellbeing support, including emotional support, counselling, legal, and financial advice.
• Colleague networks to foster growth and support.
• Cycle to Work scheme for bikes and cycling equipment.
• Special offers on gym memberships, holidays, retail vouchers, and more.

Click ‘apply’ to start your Sainsbury’s journey.