Customer and Trading Manager - Online

TN United Kingdom; Richmond; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager to lead a dynamic team in a fast-paced retail environment. This role offers an exciting opportunity to develop management skills while ensuring exceptional customer service. You'll be at the forefront of operations, guiding your team to deliver timely and efficient online order fulfillment. With a strong emphasis on training and development, this position allows you to grow within a supportive and diverse workplace. Join a company that values your contributions and provides numerous benefits to enhance your career journey.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in retail management or customer service roles.
• Ability to lead and motivate a team effectively.

Responsibilities

• Manage team performance and ensure efficient operations.
• Plan shift patterns and activities for optimal service delivery.

Skills

Team Management

Customer Service

Operational Planning

Performance Management

Education

High School Diploma

Bachelor's Degree in Management

Job description

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Customer and Trading Manager - Online, Richmond

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Client:

Sainsbury's

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ffc0371fe77a

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly.

It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.

What you’ll be doing

Our purpose is that driven by our passion for food, together we serve and help every customer.

Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.

Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager.

We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.

Who you are

This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.

Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.

There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.

What we’ll give you

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  
• Free food and hot drinks provided for Colleagues in all our stores.
  
• Generous holiday entitlement, maternity and paternity leave.
  
• Pension – we’ll match 4-7% of your pension contributions.
  
• Sainsbury’s share scheme – build up an investment at discounted rates
  
• Wellbeing support – access to emotional support, counselling, legal and financial advice
  
• Colleague networks – link with like-minded people to help fulfil your potential.
  
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Click ‘apply’ to start your Sainsbury’s journey