Customer and Trading Manager - Online

TN United Kingdom; Ely; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager to lead a dynamic team in a fast-paced retail environment. This role offers an exciting opportunity to develop your management skills while ensuring exceptional service delivery to customers. You'll oversee team performance, manage resources effectively, and create a supportive atmosphere that fosters growth and collaboration. With a commitment to employee development and a range of attractive benefits, this position is perfect for those looking to advance their career in retail management. Join a diverse team dedicated to making every customer's experience special!

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Strong leadership skills to guide and motivate team members.
• Ability to manage time and resources effectively.

Responsibilities

• Manage team performance and ensure smooth operations during shifts.
• Plan shift patterns and activities in collaboration with other managers.

Skills

Team Management

Customer Service

Organizational Skills

Leadership

Education

High School Diploma

Bachelor's Degree in Management

Job description

Customer and Trading Manager - Online, Ely

Client:

Sainsbury's

Location:

Ely, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

93014d5357e2

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly.

It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively, and ensure customers are always delighted.

What you’ll be doing

Our purpose is that driven by our passion for food, together we serve and help every customer.

Online is all about pace and organization—keeping your team engaged, our vans on the road, and our customers happy. That means the team is super busy as they pick, pack, prepare, and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.

While on shift, you’ll be ultimately responsible for ensuring everything runs smoothly. In collaboration with other managers, you’ll plan shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next manager.

We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.

Who you are

This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate, and inspire your team of colleagues will be key to achieving that.

Our structure provides clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning, diverse employer, so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

When joining us, you will receive a clear induction and orientation, alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop.

There are plenty of opportunities for you to stretch and develop your skills, so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team, so you’ll never be short of options.

What we’ll give you

Salary will depend on your experience, store size, complexity, and location. Alongside this, we offer a great range of benefits for our managers, including:

• Discount card – 10% discount off your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension – we’ll match 4-7% of your contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counseling, legal, and financial advice.
• Colleague networks – connect with like-minded people to help fulfill your potential.
• Cycle to Work scheme – hire a bike and cycling equipment, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Click ‘apply’ to start your Sainsbury’s journey.