Customer and Trading Manager - Nightshift

TN United Kingdom; Epsom; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager for night shifts in Epsom. This role is pivotal in ensuring that deliveries are managed effectively and that shelves are restocked for the next day. You will lead a dedicated team, focusing on operational management and customer satisfaction. With a supportive training program and opportunities for career growth, this position offers a competitive salary with additional perks for nightshift work. Join a diverse and award-winning company that values your contributions and fosters a collaborative work environment.

Benefits

Nightshift premium

4-night workweek

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Qualifications

• Strong leadership skills to guide and motivate a team.
• Ability to manage operational tasks efficiently.

Responsibilities

• Lead the overnight team and manage in-store activities.
• Ensure smooth operations and excellent customer service.

Skills

Team Leadership

Operational Management

Customer Service

Time Management

Problem Solving

Education

High School Diploma

Management Training

Job description

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Customer and Trading Manager - Nightshift, Epsom

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Client:

Sainsbury's

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f464235f0459

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the next day. It’s a great place to start or develop your retail management career, as it helps you develop essential skills.

You’ll lead the overnight team and be responsible for in-store activities during your shift. Great training will give you the confidence to lead your team, plan resources effectively, and ensure customers are always satisfied.

What you’ll be doing

Our purpose is driven by our passion for food: together, we serve and help every customer.

Your team will restock shelves, take in warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in place for colleagues and customers in the morning. Your focus will be operational in-store management — running the shift smoothly, managing your team’s performance and time, and demonstrating a decisive, organized, and inclusive approach.

We recognize that working at night isn’t for everyone, and an additional annual premium of up to £4,500 is added to salaries for nightshift management roles, where eligible.

While on shift, you’ll be ultimately responsible for ensuring everything runs seamlessly. In collaboration with other managers, you’ll plan shift patterns and activities in advance. At the end of your shift, you’ll provide a thorough handover to the next manager.

We’ll give you the time and space you need to do all that properly. When our teams work well together, our customers notice.

Who you are

This is a great way to start your management career in retail or to develop your existing skills. Our customers always look for that extra touch in-store, and your ability to guide, motivate, and inspire your team will be key to achieving that.

Our structure ensures clear management presence across all opening hours, so customers and colleagues can always ask for help or offer solutions when needed. You’ll be responsible for making everything as good as it can be. We’re an award-winning, diverse employer, so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

Upon joining, you’ll receive a clear induction and training plan tailored to your needs, built alongside your manager. They will support and coach you to deliver great performance while providing opportunities for development.

There are many opportunities to stretch and develop your skills — just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s family, with endless options for growth.

What we’ll give you

Your salary will depend on your experience, store size, complexity, and location. We also offer a range of benefits for our managers, including:

• Nightshift premium — up to £4,500 annually for working nights, where eligible
• 4-night workweek — our full-time nightshift managers work these hours across 4 nights
• Discount card — 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on paydays
• Free food and hot drinks provided in all our stores
• Generous holiday entitlement, maternity, and paternity leave
• Pension — we match 4-7% of your contributions
• Sainsbury’s share scheme — build investments at discounted rates
• Wellbeing support — emotional support, counseling, legal, and financial advice
• Colleague networks — connect with like-minded colleagues to fulfill your potential
• Cycle to Work scheme — hire a bike and cycling equipment, saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey.