Customer and Business Support Assistant - ERN06545

East Renfrewshire Council; Giffnock; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Renfrewshire Council invites applications for a role within the Customer & Business team to provide comprehensive support for processing memberships, direct debit and related financial transactions.

The post requires experience handling a range of enquiries with excellent customer care across telephone, face-to-face and online channels, plus the ability to use ICT systems and Microsoft Office. Flexible working patterns are supported.

Qualifications

• Experience with processing memberships and financial transactions.
• Ability to handle a range of general and complex enquiries with customer care.
• Familiarity with ICT systems and Microsoft Office suite.

Responsibilities

• Provide support in processing memberships and direct debit transactions.
• Deliver business support related to financial transactions and customer enquiries.
• Handle telephone, face-to-face and online enquiries with high-quality customer service.

Skills

Customer service

Cash handling

Direct debit processing

Microsoft Office

ICT systems

Frontline service

Tools

Microsoft Office

Job description

Advert

We have an exciting opportunity to join our dynamic and enthusiastic Customer & Business team in a role providing comprehensive support in relation to the processing of memberships, direct debit and all associated processes. As part of this role you will be responsible for business support in relation to financial transactions.

We need someone who has experience of dealing with a variety of general and complex enquires, excellent customer care when dealing with telephone, face-to-face and online enquiries.

Ideally the successful post holder will also be computer literate have experience of working with a variety of ICT systems and packages e.g. Microsoft Office. Experience of cash handling, payment processing and have experience of front line customer service.

Enjoy East Ren is committed to flexible working to suit both the needs of employees and business needs.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

Please note - all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

References - during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact [e-mail] with any questions.

Employability Support - Work East Ren - For further support on completing job applications, East Renfrewshire residents can access free support from our employability team Work East Ren. They can also provide general support with other employability matters. Please contact Work East Ren on 0141 577 8438, email [e-mail] or visit the website https://www.workeastren.co.uk/