Customer AI Developer Specialist

Accenture UK & Ireland; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days leave per year

Private healthcare insurance

Mental wellbeing support

Employee Assistance Programme

Parental Leave

Job summary

Accenture Song is seeking a Customer AI Developer Specialist in London/Manchester to deliver advanced ML and Generative AI solutions for diverse client needs. You will operate at the intersection of data science, technology and business strategy while leveraging Accenture’s global resources and training.

You will work across Marketing, Commerce, Service and Sales, enabling client outcomes through scalable AI and continuous learning, supported by strong practice leadership and global

Qualifications

• Experience in ML/AI development across business domains.
• Ability to communicate complex data concepts to non-technical stakeholders.

Responsibilities

• Lead ML/AI development for client use cases across industries.
• Design experiments for generative AI models and deploy production-ready solutions.
• Collaborate with engineers to integrate ML models into platforms.
• Contribute to sales activities with data science insights and solution shaping.
• Mentor teammates and share expertise to raise practice standards.

Job description

Position: Customer AI Developer Specialist

Career Level: Consultant (CL9)

Location: London/Manchester

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

The Data & AI team is:

The Data and AI revolution is changing everything. It’s everywhere – transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture’s Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture’s broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.

We operate across Marketing, Commerce, Service, and Sales — You will need sufficient fluency in at least one of these areas to credibly advise clients and collaborate with practice leads; the most successful people in this craft speak the language of the business as naturally as the language of data and AI.

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In the Data & AI team you will

• Be at the forefront of the industry, you’ll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.
• Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on.
• Be working with famous brands and household names
• Develop your skills with our world class training programmes.
• Drive and implement real world solutions into production that drive business value to our clients.
• Work alongside global teams to collaborate and deliver the best solutions for our clients.
• Drive your career progression via our structured career development programs.
• Align with our industry partners to develop your career and the solutions we deliver for our clients.

As a Customer AI Developer Specialist, you will

Play a key part in delivering impactful Machine Learning (ML) and Generative AI solutions across a variety of industries and use cases. From solving complex business problems to deploying scalable AI models, you'll operate at the intersection of data science, technology, and business strategy.

Key responsibilities:

Machine Learning (ML) & AI Development

• Solve business challenges using advanced ML techniques such as deep learning and quantitative analytics
• Design and run experiments with generative AI models across text, images, audio, and video
• Consult on and implement algorithms for content generation
• Define strategies to embed, scale, and optimize Machine Learning (ML) models in production environments
• Stay up-to-date with emerging research and techniques in AI and Machine Learning (ML)

Business Impact & Collaboration

• Understand business requirements and support the development of use cases
• Run discovery analytics to identify opportunities for innovation
• Partner with engineers to deploy Machine Learning (ML) algorithms that deliver measurable value
• Contribute to sales activities by providing data science insights and shaping solutions
• Communicate technical concepts clearly to senior client leadership and non-technical teams

Innovation & Thought Leadership

• Build reusable assets and best practices to support future business problems
• Consult on complex data science analyses and strategic delivery models
• Shape overall data science strategy and guide delivery excellence
• Operate across industries and functions to apply Machine Learning (ML) to diverse challenges
• Mentor team members and share your expertise with the broader practice

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 25 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

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