Customer Advocacy Manager - Manufacturing

TN United Kingdom; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Customer Advocacy Manager to enhance customer relationships and drive technology adoption in the Manufacturing sector. This role is pivotal in ensuring that customer perspectives shape the development of innovative software solutions. The ideal candidate will leverage their expertise to connect with customers, gather insights, and collaborate with teams to validate and roll out new technologies. Join a dynamic environment where your contributions will directly impact the future of product development and customer satisfaction, while working with a culture that values diversity and innovation.

Qualifications

• 2+ years of relevant experience in a Manufacturing role.
• Strong communication and relationship-building skills.

Responsibilities

• Engage with customers to drive adoption of new technology.
• Provide customer feedback to product teams for better software releases.

Skills

Customer Engagement

Communication Skills

Public Speaking

Customer Advocacy

Manufacturing Knowledge

Education

Qualification in Engineering/Machining/Manufacturing

Tools

CAM Software (Autodesk Fusion preferred)

Job description

Social network you want to login/join with:

Customer Advocacy Manager - Manufacturing, Birmingham

Client: Autodesk

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

b1c0c85a0200

Job Views:

37

Posted:

10.04.2025

Expiry Date:

25.05.2025

Job Description:

Position Overview

Interested in shaping the future of smart product development? Are you passionate and energized by working closely with customers? If so, this is the role for you!

You will bring insights and experiences from the market back into our development process to help shape the future of Manufacturing in Autodesk Fusion.

As a Customer Advocacy Manager, you will play a key role in ensuring the success of our customers by maximizing the quality of future software releases and putting our users' perspectives at the center of our decisions.

You will report to the Manager of Fusion Customer Advocacy, with a mix of onsite and hybrid initiatives.

Responsibilities

• You will connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows.
• As a subject matter expert, you'll bring a customer's perspective to the development organization, ensuring new technology is in line with customer expectations.
• You'll provide customer feedback and emerging trends to product team stakeholders.
• You will work closely with customers in the Fusion Insider Program to ensure feedback is captured ahead of full customer release.
• Validate our Manufacturing capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers.
• Roll out new Manufacturing technology to our customers, to our partner network, and internally across Autodesk.
• Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code.
• 2+ years' relevant experience in a Manufacturing role.
• Relevant qualification in Engineering/Machining/Manufacturing subjects.
• Experience using CAM software (Autodesk Fusion preferred).
• Excellent communicator and relationship builder.
• With a desire to do the best for our customers.
• Comfortable and confident presenter/public speaker.
• Travel internationally as required.

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.