Customer Advisor - TradePoint

B&Q plc; Whitfield; On-site; GBP 15,000 - 21,000; Part time

Job summary

B&Q Dover is seeking a TradePoint Customer Advisor to welcome and assist trade customers, understand their business needs and recommend the right products and services. You will work at the TradePoint counter and help members get great value through informed conversations.

This part-time role offers shifts Monday to Sunday 7am–10pm, a 3-month fixed term contract, and opportunities to develop product knowledge and customer loyalty schemes.

Qualifications

• Excellent communication skills with customers and colleagues.
• Ability to build relationships and spot new business opportunities.
• Willingness to promote loyalty schemes and promotions.
• Flexible to work weekends, evenings, and bank holidays.

Responsibilities

• Greet and assist TradePoint members with product and service guidance.
• Build relationships to recommend the right products and services.
• Promote Trade loyalty scheme and add value for members.
• Be flexible to cover shifts including weekends/evenings/bank holidays.

Skills

Great communicator

Team player

Relationship building

Sales promotions

Job description

Customer Advisor - TradePoint

Location: Dover, Kent

Hourly Rate: £13.10 per hour

Contract Type: Part-time

Part Time – 10 hours per week

3 Month Fixed Term Contract

Shifts available Monday – Sunday, 7.00am – 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Dover

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What's the job?

The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.

What we need:

• A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
• You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for a new business opportunities.
• You'll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
• You'll be happy to continuously develop your skills through training and by learning from others.
• You're happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.