Customer Advisor - TradePoint

B&Q Limited; Gorleston-on-Sea; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Employee discounts

Wellbeing benefits

Job summary

B&Q Limited in Great Yarmouth is hiring a Part Time TradePoint Customer Advisor to greet TradePoint members, discuss their business needs and recommend products and services.

You'll work weekends, evenings and bank holidays on a 20-hour weekly rota, with a competitive hourly rate and access to a range of benefits including a pension scheme and ShareSave options.

Qualifications

• A great communicator with the ability to engage colleagues and customers in productive conversations.
• A team player who works well with diverse colleagues and on fast-moving shifts.
• A customer-service minded individual who can identify needs and offer appropriate solutions.

Responsibilities

• Attend to TradePoint members, understanding their business needs.
• Recommend products and services to add value for customers and their clients.
• Promote the Trade Loyalty scheme and assist with sign-ups.
• Learn and develop skills through ongoing training and team collaboration.

Skills

Great communicator

Team player

Customer service orientation

Relationship building

Job description

Overview

Customer Advisor - TradePoint

Part Time - 20 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Great Yarmouth

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What's the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What we need:

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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