Customer Advisor - TradePoint

B&Q; Washington; On-site; GBP 17,509; Part time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Job summary

A national home improvement retailer is seeking a Customer Advisor for its TradePoint service in Washington. This role involves engaging with trade members, understanding their business needs, and recommending suitable products. The position offers a competitive hourly rate and requires flexibility for various shifts. As part of a diverse and inclusive team, the advisor will also have access to a comprehensive benefits package, including a pension scheme and employee assistance programs.

Qualifications

• Good communication skills to engage with trade members.
• Team collaboration to support colleagues and customers.
• An eye for business opportunities to drive sales.

Responsibilities

• Engage with TradePoint members and understand their needs.
• Recommend suitable products and services to customers.
• Help trade members with promotions and loyalty schemes.

Skills

Great communicator

Team worker

Ability to build relationships

Ability to identify business opportunities

Job description

Join to apply for the Customer Advisor - TradePoint role at B&Q

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £12.71 per hour

B&Q Washington, Tyne & Wear

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

Overview

Customer Advisor - TradePoint

20 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £12.71 per hour

B&Q Washington, Tyne & Wear

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products and services.

What's the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What We Need

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail