Customer Advisor - TradePoint

B&Q; Macclesfield; On-site; GBP 17,509; Part time

Benefits offered by this job

Competitive salary

Award-winning pension scheme

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Job summary

A leading retail company in Macclesfield is seeking a part-time TradePoint Customer Advisor on a fixed-term contract. In this entry-level role, you will engage with trade members and recommend products and services, ensuring an excellent customer experience. Benefits include a competitive salary, generous holidays, and a focus on wellness. Flexibility to work weekends and evenings is required.

Qualifications

• A great communicator and team worker who can get on with colleagues and customers.
• Ability to adjust approach in different situations and build relationships with customers.
• Willing to continuously develop skills through training.

Responsibilities

• Deal with all kinds of trade members every day.
• Take ownership of TradePoint members and know their business.
• Recommend the right products and services.

Skills

Communication

Teamwork

Relationship Building

Flexibility

Adaptability

Job description

B&Q Macclesfield, England, United Kingdom

Overview

Customer Advisor - TradePoint, Part time - 16 hours per week, 3 Month Fixed Term Contract. Shifts available Monday - Sunday, 7.00am - 10.00pm. UK Notional hourly rate £12.71 per hour. Location: B&Q Macclesfield.

We believe anyone can improve their home to make life better. Join us as a TradePoint Customer Advisor and help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What’s the job?

The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members, get to know them and their business through great conversations, and be in the best position to recommend the right products and services for them.

What We Need

• A great communicator and team worker who can get on with colleagues and customers.
• You’ll adjust your approach in different situations and build relationships with customers.
• You’ll help trade members get great value for themselves and their clients through promotions and signing up to our trade loyalty scheme.
• You’re happy to continuously develop your skills through training and learning from others.
• You’re willing to pitch in as part of a team and flexible to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me?

• We’re committed to diversity and inclusion, with networks and opportunities that reflect the communities we serve.
• Wellness and benefits including a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, wellbeing benefits, and more.
• Generous breaks to ensure you’re refreshed and able to perform at your best.
• Support during the application or interview process, including recruitment adjustments if needed ([e-mail]).

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Retail