Customer Advisor Motor Claims (Write Off)

Hastings Direct; Bexhill-on-Sea; On-site; GBP 25,150 - 25,500; Part time

Benefits offered by this job

Full training with industry experts

Up to 5% annual discretionary bonus

25 days holiday plus bank holidays

Career support for professional qualifications

Refer a friend scheme – earn £500

Brand-new Microsoft Surface laptop

Onsite facilities including a restaurant and coffee shop

Job summary

A leading insurance provider is seeking a Customer Advisor for Motor Claims in Bexhill. You will manage write-off claims, ensuring excellent customer service and communication. The role offers a starting salary of £25,150, increasing to £25,500 after training, with opportunities for growth. Join our friendly culture that prioritizes development and employee satisfaction.

Qualifications

• Experience in customer service roles preferred.
• Strong communication and organisational skills required.
• Ability to handle difficult conversations and objections.

Responsibilities

• Manage a portfolio of policyholder's write-off claims.
• Handle incoming and outgoing calls related to claims.
• Provide updates throughout the claims process.

Skills

Outstanding customer service

Excellent verbal and written communication skills

Strong active listening skills

Strong negotiation skills

Proactive approach

Organisational skills

High attention to detail

Job description

Overview

Customer Advisor Motor Claims (Write Off) – Hastings Direct

This range is provided by Hastings Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: The role offers a starting salary of £25,150. Upon successful completion of your training (typically 8 weeks), this will increase to £25,500. From there, we're committed to supporting your growth—with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000.

Location: Our Bexhill office, next to Collington station and a short walk to the beach.

Working Hours/ Shift Patterns: 37.5 hours per week, Monday to Friday rotational shift pattern between 09:00 - 17:30.

Training: The main training period runs for the first 4 weeks and takes place face to face in the office.

Your role: You will be part of a busy department that provides support to customers involved in road traffic accidents, regardless of fault. You will communicate with customers verbally and in writing, discuss options if a vehicle is deemed a write-off, keep customers updated, and proactively chase updates from repair suppliers. If a vehicle is deemed a write-off, you will update customers on the valuation of their vehicle.

Our main objective is to get our customer back on the road as quickly as possible. As a motor claims handler, you will prioritise giving customers a simple and straightforward journey with clear updates throughout the claims process, and you will maintain confidence and precision from the outset to provide a seamless customer journey.

Job Details

• Manage a portfolio of policyholder's write-off claims.
• Handle incoming calls from customers and external partners while also making outbound calls.
• Provide excellent customer service with empathy and clear expectations, and provide regular updates throughout the claims process.
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communication skills
• Strong active listening skills
• Strong negotiation skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and handle objections
• High attention to detail

What we offer

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. Buddying system after training
• Up to 5% annual discretionary Bonus
• A relaxed, friendly & diverse working environment
• Career stepping stones and support to gain professional qualifications
• Onsite facilities: Harrys restaurant, Costa coffee
• Refer a friend scheme – earn £500 for every friend you refer
• Brand-new Microsoft Surface laptop provided
• 25 days holiday and bank holidays plus buy/sell up to 5 days

Flexibility and inclusion: As a Disability Confident employer, Hastings Direct aims to ensure fair access to recruitment and adjustments; adjustments available for online assessments. However, for this role, the Disability Confident Scheme (DCS) is not used due to high volumes of applications. First stage assessments may be provided with adjustments on a case-by-case basis.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note a thorough referencing process, including credit and criminal record checks.

Seniority level

Mid-Senior level

Employment type

Part-time

Job function

Customer Service

Industries

Insurance

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