Claims Hire Monitoring Advisor

Hastings Direct; Leicester; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Up to 5% annual discretionary Bonus

Hybrid working (1 day in the office)

Open plan modern office

Relaxed, friendly & diverse culture

On-site restaurant Harrys’ and Costa

25 days holiday + bank holidays

Pension match up to 10%

Life insurance (4 x base salary)

Discounted Hastings Direct products

Retail discounts & cashback

Tech scheme, cycle to work, health/eye

Refer a friend scheme – £500

Brand-new Microsoft Surface laptop

Job summary

Hastings Direct is hiring a Hire Monitor Claims Handler in Leicester. The role supports non-fault accident cases, offering vehicle repair and car hire solutions while delivering excellent customer service. Training is hybrid, with a path to flexible in-office/remote work after initial weeks.

The salary starts at £27,550 with potential to progress to £28,800 in roughly a year, plus benefits. A strong focus on development and stakeholder management is required.

Qualifications

• Self-motivated individuals who focus on customer outcomes and uphold Hastings Direct values.
• Effective communicators who convey options and key points in writing and speaking.
• Comfortable handling objections with resilience while delivering excellent customer experience.

Responsibilities

• Support Hastings Direct customers and other parties in non-fault accident scenarios.
• Provide vehicle repair and car hire solutions to non-fault parties while ensuring a high-quality customer experience.
• Learn basic legal liability and insurance indemnity outcomes and help value/ negotiate losses to keep costs down.

Skills

Self-motivated

Clear communication

Objection handling

Accountability

Flexibility

IT systems experience

Stakeholder management

Job description

Third Party Claims – Hire Monitoring Advisor

Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?

Working Hours / Shift Patterns

You will work 37.5 hours per week, Monday to Friday 09:00 – 17:00. No weekend work required.

Start Date

Monday, 16th of November

Training

The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home. You'll continue hybrid working onsite through to week 8 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working of one day a week in the office and the rest working remotely from home.

Our approach to Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organize training and events you may be required to attend in person for the duration.

Salary

The starting salary is £27,550 plus benefits. There will be opportunities for further salary progression to £28,800, which can be achieved in as little as 12 months with the right focus on personal development.

Location

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role

This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. As a Hire Monitor Claims Handler, you will provide vehicle repair and car hire solutions to the non-fault party and provide an excellent customer experience that demonstrates Hastings Direct’s market leading customer service. You will also learn the basic legal liability and insurance indemnity outcomes and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

What we're looking for in a Hire Monitor Claims Handler

• Self‑motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
• Effective communicators who clearly convey options, information, and key points in both written and verbal form.
• Is comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience.
• Someone who's accountable, committed to self‑development, thorough, and pays attention to detail.
• Someone who can demonstrate flexibility in adjusting perspectives by embracing new concepts and supporting change initiatives.
• Is comfortable navigating and utilising multiple IT systems and has experience of working within a similar environment.
• Someone who has excellent stakeholder management.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in‑house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on‑going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments or to become a coach.

Benefits you’ll receive

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys’ – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on‑site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well‑known retailers
• Tech scheme, cycle to work, health assessments, and skin check – on completion of probation
• Refer a friend scheme – earn £500 for every friend you refer
• We will provide you with all the tech that you need! Including a brand‑new Microsoft Surface laptop

Disability Confident Employer

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first‑stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case‑by‑case basis.

For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [e-mail] prior to starting any assessments, in order that adjustments can be considered.

Equal Opportunities

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date

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