Third Party Claims Advisor

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the,

Pension match up to 10%

Life insurance (4 x base salary)

Discounted Hastings Direct products

Refer a friend scheme: £500

Brand-new Microsoft Surface laptop

Job summary

Hastings Direct is hiring a Third Party Property Damage (TPPD) Handler to join our Claims Advisory team in a hybrid role in the United Kingdom. The position focuses on guiding customers through liability questions, liaising with claimants and solicitors, and determining appropriate settlements.

Training is provided, with a starting salary of £28,800 plus benefits. The role offers hybrid working with one day per week in the office and the remainder remote, 37.5 hours weekly, on a Mon-Fri

Qualifications

• Great communication skills- Clear and confident phone manner, ability to write professional emails and letters.
• Time management- Managing multiple claims and deadlines effectively.
• Problem solving skills-Ability to assess claims and resolve issues efficiently
• Organisation skills- Keeping claims up to date and managing workload efficiently.
• Adaptability- handling changes in procedures or systems smoothly.
• Negotiation Skills- Resolve disputes and achieve settlements effectively.
• Empathy & Active Listening Skills-Handle sensitive conversations with customers who may be distressed.

Responsibilities

• You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company’s systems.
• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
• Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency

Skills

Clear and confident phone manner

Written communication

Time management

Problem solving

Organisation

Adaptability

Negotiation

Empathy & Active Listening

Job description

Third Party Property Damage (TPPD) Handler

Ready to make an impact? Join our vibrant Third Party Property Damage team as a Claims Advisor and be at the heart of resolving complex cases, supporting customers, and driving positive outcomes every day.

Working Hours/ Shift Patterns

You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.

Training

The core training lasts for the first 4 weeks of your role and is completed in person.

Our approach to Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £28,800 plus benefits.

Location

Ourfantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

What We're Looking For In a TPPD Handler

• Great communication skills- Clear and confident phone manner, ability to write professional emails and letters.
• Time management- Managing multiple claims and deadlines effectively.
• Problem solving skills-Ability to assess claims and resolve issues efficiently
• Organisation skills- Keeping claims up to date and managing workload efficiently.
• Adaptability- handling changes in procedures or systems smoothly.
• Negotiation Skills- Resolve disputes and achieve settlements effectively.
• Empathy & Active Listening Skills-Handle sensitive conversations with customers who may be distressed.

What will you be doing?

You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care

Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.

Analyse policy documentation to determine coverage and applicability.

Evaluate liability and quantum to determine accurate settlement amounts.

Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.

Collaborate with internal teams to gather insights and share knowledge for continuous improvement.

Keep accurate and up-to-date records of claims activities using the company’s systems.

Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)

Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency

What We Offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

• Benefits you’ll receive:
• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case‑by‑case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team [e-mail] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.