Customer Advisor - Coleraine

Bank of Ireland; Derry/Londonderry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values your passion for customer service and career development. In this role, you will engage with customers, providing top-notch service while promoting digital options and self-service. With a focus on teamwork and personal growth, you'll have the chance to thrive in a dynamic environment. Enjoy a culture that prioritizes work-life balance, comprehensive health benefits, and opportunities for professional qualifications. Be part of a team that is transforming the banking experience for customers in a digital age.

Benefits

24 days of annual leave

Excellent pension contributions

Paid maternity leave

Employee assistance program

Health insurance contributions

Support for working parents

Qualifications

• Previous customer service experience with high standards.
• Self-motivated and goal-oriented attitude.

Responsibilities

• Provide friendly service face-to-face and over the phone.
• Promote self-service and digital options effectively.

Skills

Customer Service

Communication Skills

Team Collaboration

Sales Lead Identification

Time Management

Education

No specific qualifications required

Job description

What is the opportunity?

If you enjoy talking to people, working in a busy team environment, and are passionate about progressing your career, we will match your passion with career development and learning pathways, including opportunities to attain professional qualifications. You can participate in our employee wellbeing programme, join colleague-led Inclusion and Diversity networks, and give back to your community through our Begin Together programme.

In this role you will:

1. Provide a professional, friendly, and efficient service face-to-face and over the phone. Support customers by identifying and recommending appropriate service options, engaging in quality conversations, and signposting to product offerings.
2. Promote the convenience of self-service and digital options, focusing on right-first-time service; deliver on commitments and promises.
3. Carry out activities accurately and efficiently, such as cash management and service, in compliance with policies and branch procedures.
4. Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
5. Demonstrate a desire to achieve results, whether by generating revenue, improving operational efficiency, developing your skills, or through continued studies.

What will make you stand out?

• Previous customer service experience demonstrating high standards in customer interactions.
• Self-motivated, upbeat, with a goal-oriented attitude towards achieving objectives and engaging in career and personal development.
• Passion for identifying sales leads and referrals.
• Excellent communication skills and ability to work effectively within a team.
• Ability to maintain high accuracy levels while working within tight timeframes.

Essential Qualifications

No specific qualifications or minimum educational requirements are necessary for this role.

More about the team

There's never been a more exciting time to work at Bank of Ireland. We are undergoing a period of transformation and growth, adapting to our customers' evolving needs in a digital world.

This transformation builds on our tradition as the trusted bank of choice, focusing on meeting customer needs in a digitally focused and time-challenged environment.

Our branches are embedded in local communities and complemented by online, mobile, and phone banking services. Our people are key to our success now and in the future. Join our front-line branch banking team.

#BOICareers

Why work with us?

Our culture prioritizes work-life balance, with 24 days of annual leave, excellent pension contributions, and support for working parents and carers, including 6 months paid maternity leave and policies on fertility and surrogacy.

Your health and wellbeing are important; we offer substantial health insurance contributions, an employee assistance program, and access to financial wellbeing coaches. We also support staff in pursuing educational and professional qualifications to grow your career.

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Manage Risk - Self
• One Group, One Team - Self
• Agile - Self

We are committed to building an inclusive and diverse workplace. We welcome applications from people of all backgrounds, abilities, and perspectives. We provide reasonable accommodations throughout our recruitment process for disabilities, neurodivergence, or medical conditions. If you need an accommodation, please complete this form, and our recruitment team will contact you. All information will be kept confidential and used solely for providing accommodations.