Retail Customer Advisor (Coleraine) - 16 hours

TN United Kingdom; Coleraine; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative company is seeking a Retail Customer Advisor to enhance customer experiences and drive sales. This role emphasizes exceptional service and teamwork, ensuring customers feel valued and understood. With full training provided, candidates need only a passion for learning and a desire to excel. Join a supportive team that values diversity and offers ongoing development opportunities. Enjoy benefits like a free handset, generous holiday allowance, and unique retail perks while contributing to a dynamic retail environment.

Benefits

Free staff handset and unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Tastecard membership

Uber spending money

Discounts across retailers and activities

Opportunity to win monthly and annual awards

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work well within a team and contribute positively.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Coleraine) - 16 hours, Coleraine

Client: Three UK

Location: Coleraine

Job Category: Retail

EU work permit required: Yes

Job Reference: 32132c6ccf91

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Provide exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network inquiries, ensuring prompt resolutions.

Qualifications

We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments. Key qualities include:

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving inquiries and challenges.

Full training will be provided, so prior product knowledge is not required—ambition and a drive to learn are most important.

Additional Information

We are committed to supporting your growth with ongoing development opportunities. Our inclusive culture values diversity and supports all team members.

Benefits include:

• A free staff handset and unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)

Retail-specific benefits include:

• A Tastecard membership
• Uber spending money
• Discounts across retailers and activities via Perks at Work
• Opportunity to win monthly and annual awards

We value diversity and are an equal opportunity employer, committed to creating an inclusive environment for all applicants. We are a Disability Confident employer and welcome reasonable adjustments during the hiring process.

We look forward to your application to join Team Three!