Customer Advisor - Checkouts

B&Q Limited; Stevenage; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Stevenage is hiring a part-time Checkouts Customer Advisor on a 3-month fixed-term contract. You’ll work 18 hours weekly with shifts including 4–8:15pm on weekdays and weekend availability, at an hourly rate of £13.10 (store location allowance included).

In this on-site role you’ll greet customers, help at tills, support click & collect, set up displays, and ensure the store looks inviting. Training will be provided across areas, with a focus on delivering great service.

Qualifications

• Friendly and outgoing, eager to help customers.
• Willing to learn new technology and ways of working.
• Able to work in a team and on a rota including weekends and bank holidays.

Responsibilities

• Assist customers at checkouts and provide great service.
• Support click & collect and setup displays to keep the store looking inviting.
• Operate tills accurately and handle transactions.
• Maintain store cleanliness and product presentation.

Skills

Customer service

Team player

Flexible schedule

Eagerness to learn

Tools

Point of sale (POS)

Job description

Overview

Customer Advisor - Checkouts

Part Time - 18 hours per week

3 Month Fixed Term Contract

Shifts available - 2 Evenings a week 4-8:15pm and Saturday and Sundays between 7am and 8:15pm

UK Notional hourly rate £13.10 per hour (Inclusive of an £0.54 per hour, store specific location allowance)

B&Q Stevenage

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

• an award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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