Customer Advisor - Checkouts - NI

B&Q Limited; Holywood; On-site; GBP 1,805,000 - 1,929,000; Part time

Benefits offered by this job

Staff discount

Pension scheme

Holiday entitlement

Employee support programme

Job summary

B&Q Holywood Exchange is seeking a part-time Customer Advisor for the checkout area. The position is a 3‑month fixed-term contract with shifts across 7.00am–10.00pm, seven days a week. The notional hourly rate is £13.10 per hour, based in Holywood. We value friendly, helpful staff who focus on great customer service and teamwork.

You will assist with tills, click & collect, and displays while delivering a positive customer experience at every interaction.

Qualifications

• Friendly and outgoing with a customer-focused mindset.
• Ability to work on weekends, evenings and bank holidays.
• Willing to learn and adapt to new technologies.

Responsibilities

• Provide excellent customer service at checkouts.
• Assist with click & collect and setting up displays.
• Maintain store presentation and support team tasks.

Skills

Customer service

Team player

Flexible schedule

Willing to learn

Tools

POS systems

Job description

Overview

Customer Advisor - Checkouts

Part Time - 18.75 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Holywood Exchange

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll have the opportunity to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

#LI-ONSITE