Customer Advisor - Checkouts

B&Q; Merthyr Tydfil; On-site; GBP 14,888 - 21,204; Part time

Benefits offered by this job

Competitive salary

Award-winning pension

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Generous breaks

Job summary

A leading home improvement retailer in Merthyr Tydfil seeks a part-time Checkout Customer Advisor. The role involves guiding customers through their projects, handling sales, and ensuring store displays are appealing. Strong customer service and teamwork skills are essential. This position offers an hourly wage of £13.10 for 18.75 hours weekly, alongside comprehensive benefits, including a pension and holiday entitlements.

Qualifications

• Friendly, outgoing, and enthusiastic about home improvement.
• Willing to help, eager to learn, and open to using new technology.
• Able to work as part of a team and flexible with shift patterns including weekends.

Responsibilities

• Become an expert advisor, inspiring and guiding customers in home improvement.
• Key duties include sales, click & collect, setting up displays, and maintaining store appearance.
• Focus on exceptional customer service at the tills.

Skills

Strong customer service skills

Teamwork and flexibility

Basic sales aptitude

Tech acceptance and quick learning

Job description

Overview

Shifts available Monday to Sunday, 7.00am – 10.00pm. Hourly rate £13.10. Part‑time, 18.75 hours per week on a permanent contract. Location: B&Q Merthyr‑Tydfil.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkout Customer Advisor and you’ll be a big part of this.

What’s the job?

Become an expert advisor, inspiring and guiding customers through their home improvement projects. Key duties include sales, click & collect, setting up displays and ensuring the store looks great. While you’ll receive training across various areas, exceptional customer service at the tills remains your main focus.

• Sales
• Click & Collect
• Display setup
• Store appearance and customer experience

What We Need

Friendly, outgoing and enthusiastic about home improvement. Willing to help, eager to learn and open to using new technology. Able to work as part of a team and flexible to a rota that includes weekends, evenings and bank holidays.

• Strong customer service skills
• Teamwork and flexibility
• Basic sales aptitude
• Tech acceptance and quick learning

What’s in it for me?

We are committed to making B&Q diverse and inclusive. Access to networks that support our colleagues and allies. Comprehensive benefits include a competitive salary, award‑winning pension, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, wellbeing benefits, generous breaks.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.