Customer Advisor - Checkouts

B&Q Limited; Exeter; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Payroll giving

Employee assistance programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Exeter is hiring a Checkouts Customer Advisor for a permanent part‑time role at 15.75 hours per week. You will handle tills, help customers, and support click & collect while keeping displays tidy. Shift pattern runs Monday–Sunday, 7.00am–10.00pm, with a store‑wide rota.

The position offers a competitive hourly rate of £13.37, including a small location allowance. A friendly, team‑oriented attitude and willingness to learn are essential; training is provided.

Qualifications

• Friendly and outgoing; eager to help customers.
• Willing to learn new tech and processes.
• Able to work as part of a team and on a rota including weekends/evenings/bank holidays.

Responsibilities

• Operate the checkout tills and process sales.
• Assist customers with questions and click & collect.
• Set up and maintain displays; keep store looking presentable.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

POS tills

Job description

Overview

Customer Advisor - Checkouts

Part Time - 15.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.37per hour (Inclusive of an £0.27 per hour, store specific location allowance)

B&Q Exeter

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.