Customer Advisor - B&Q Collect

B&Q Limited; West of England; On-site; GBP 18,000 - 21,000; Part time

Job summary

B&Q Limited is seeking a part-time Customer Advisor for our Collect Minehead trial, based at the B&Q Hartcliffe store. You will support customers on their digital journey—picking up online orders, processing returns, and assisting with future orders.

You will oversee stock transport to and from the site and ensure a seamless collection/return experience for B&Q and Marketplace products. You will work with colleagues across the buddy store and GXO, using digital systems to manage stock and

Responsibilities

• Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
• Overseeing the transport of stock to and from the site.
• Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
• Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
• Using digital systems and devices to manage stock and process orders.
• Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.

Job description

Overview

Part time– 33 hours per week , 3 days a week

3 Month Fixed Term Contract

12 hour shifts available Monday - Sunday, 7am-7pm

UK Notional hourly rate £13.64 per hour (Inclusive of an £0.54 per hour, store specific location allowance)

B&Q Collect Minehead, based out the B&Q Hartcliffe store

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.

What's the job?

• Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
• Overseeing the transport of stock to and from the site.
• Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
• Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
• Using digital systems and devices to manage stock and process orders.
• Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day. This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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