Customer Advisor (Airport)

TN United Kingdom; Luton; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll provide exceptional service and support customers in a fast-paced environment. You'll receive award-winning training and have the opportunity to grow your career while enjoying various benefits, including generous employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• 5 years of unbroken references required for airside pass.

Responsibilities

• Help customers by listening and providing great advice.
• Promote in-store offers to enhance customer experience.
• Maintain a clean and presentable store.

Skills

Communication

Teamwork

Job description

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The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

1. Help customers and put them at ease by listening, answering questions, and providing great advice on our products. Recommend items they hadn’t considered or simply offer a basket—it's the little things that make a difference.
2. Get to know our in-store offers and schemes, and promote them to enhance customer experience.
3. Ensure the store runs smoothly by displaying products correctly, providing excellent service, and replenishing stock from deliveries.
4. Collaborate with team members to maintain a clean and presentable store, creating a welcoming environment.
5. You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided. We are looking for people who:

1. Excel in a fast-paced, varied environment.
2. Communicate and listen effectively.
3. Enjoy working collaboratively as part of a team.
4. Understand that the little things make the biggest difference in customer interactions.
5. Want to be a proud brand ambassador for Boots and help customers find the best products.
6. Have 5 years of unbroken references to obtain an airside pass, with references being day-specific and no unaccounted periods longer than 28 days. Any longer gaps require additional references. The references must cover the last 5 years exactly from today's date.

It would be great if you also have

Experience in customer care and delivering excellent service is a plus but not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We offer additional benefits to provide flexibility—find out more at boots.jobs/rewards. Exclusions may apply, and salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We seek people who care about making positive changes. Join a company committed to evolving and improving. We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all.

As a core part of Boots, your contribution helps us change for the better.

To learn more about life and careers at Boots, click here.

What's next

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing flexible working options, including job sharing and reduced hours. We also provide reasonable adjustments during the application and interview process to support your needs.