Customer Advisor (Airport)

TN United Kingdom; Bristol; On-site; Full time

Job summary

Join a leading retail company as a Customer Advisor, where you'll assist customers, promote offers, and ensure a smooth store operation. This role offers comprehensive training, a supportive team environment, and opportunities for career growth.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Thrive in a fast-paced environment.
• Understand importance of details in customer interactions.

Responsibilities

• Assisting customers and providing excellent customer service.
• Promoting in-store offers to enhance customer experience.
• Collaborating with team members for a welcoming environment.

Skills

Communication

Teamwork

Job description

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Role and Compensation

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

About the Role

Joining us as a Customer Advisor is a great opportunity, whether you’re starting your career or seeking a new challenge with retail experience. You will work onsite, reporting to the Assistant or Store Manager, with responsibilities including:

1. Assisting customers on the tills, advising on products, making recommendations, and providing excellent customer service.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, replenishing stock, and maintaining cleanliness.
4. Collaborating with team members to create a welcoming shopping environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

Requirements

We provide full training. We look for candidates who:

1. Thrive in a fast-paced, varied environment.
2. Communicate and listen effectively.
3. Enjoy teamwork and collaboration.
4. Understand the importance of small details in customer interactions.
5. Are proud to represent the Boots brand and assist customers in finding suitable products.
6. Have 5 years of unbroken references to obtain an airside pass, with references being day-specific and no unaccounted periods exceeding 28 days.

Preferred but Not Essential

• Experience in customer care and service delivery.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

Additional benefits are available; learn more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We value caring individuals who aim to improve. Our inclusive environment supports everyone to be themselves and reach their potential. We are committed to diversity and equal opportunity.

Next Steps

If successful, you will be invited for an in-store interview within 14 days. We support flexible working options, including job share and reduced hours, and provide reasonable adjustments during the application process.