Customer Advisor

TN United Kingdom; Wrexham; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player in retail is looking for a friendly and engaging Customer Advisor to join their team in Wrexham. This part-time role involves providing high-quality customer service, advising on shoe care and accessories, and ensuring a welcoming store environment. With a commitment to staff development and well-being, this opportunity offers not just a job but a pathway to growth through training and career development. If you're passionate about customer service and want to be part of a supportive team, this role is perfect for you.

Benefits

Staff Discounts

Holiday Entitlement

Pension Scheme

Charitable Giving

Career Development Opportunities

Wellbeing Support

Qualifications

• Experience in retail or customer care is preferred but not essential.
• Must have a positive attitude and good customer service skills.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs.
• Maintain store standards and support excellent customer service.

Skills

Customer Service Skills

Positive Attitude

Willingness to Learn

Job description

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Job Description: Customer Advisor at Pavers in Wrexham

We are seeking a friendly, engaging, and positive individual to join our team as a part-time Customer Advisor, working 8 hours per week. This role involves providing high-quality customer service, advising on shoe care, handbags, and accessories, and ensuring a welcoming store environment.

Key Responsibilities:

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs.
• Maintain store standards, product placements, and stockroom organization.
• Support team efforts to deliver excellent customer service and store operations.

Requirements:

• Previous experience as a Sales Assistant, Retail Assistant, or in Customer Care is preferred but not essential.
• Positive attitude, willingness to learn, and good customer service skills are essential.
• Availability to work weekends and weekdays as required.

Compensation & Benefits:

• Starting pay of £11.70/hr (18-20 £9.60/hr; 16-17 £7.85/hr), increasing to £12.05/hr after training.
• Additional benefits include staff discounts, holiday entitlement, pension scheme, charitable giving, career development opportunities through Pavers Academy, and wellbeing support.