Customer Advisor

B Q; Welwyn Garden City; On-site; GBP 8,000 - 14,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Welwyn is seeking a Customer Advisor for a part-time, fixed-term role. You will engage customers, assist with stock and displays, and contribute to a welcoming store environment.

Training will be provided for paint-mixing and timber cutting, with emphasis on delivering great service to every visitor. The role requires flexibility to work shifts from Monday to Sunday, including evenings and bank holidays, across a 7am–10pm window.

Qualifications

• Friendly and outgoing, happy to help customers.
• Flexible to work weekends, evenings and bank holidays.
• Eager to expand skills using new technology and ways of working.

Responsibilities

• Provide excellent customer service and guidance to customers.
• Drive sales while maintaining store standards and displays.
• Assist with stock management and setting up product displays.
• Be trained in paint-mixing and timber cutting as needed.

Skills

Customer service

Team player

Flexibility

Willing to learn

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

B&Q Welwyn

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time - 12 or 20 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour (Inclusive of an £0.81 per hour, store specific location allowance)

B&Q Welwyn

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What’s the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll have a happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we’ll consider your application in line with our Disability Confident commitments.