Customer Advisor

B&Q; Stoke-on-Trent; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

ShareSave

Holiday

Payroll giving

Employee assistance

Discounts

Wellbeing benefits

Generous breaks

Descripción de la vacante

Join our team at B&Q Etruria as a Customer Advisor on a part-time, fixed-term basis. You'll help customers with home improvement ideas, manage stock, and create displays while delivering great service across shifts from early morning to late evening.

You’ll be friendly, eager to learn, and enjoy working in a team on a rota that includes weekends and bank holidays. Training in paint mixing and timber cutting may be provided to support your day-to-day tasks.

Formación

• Friendly, outgoing and eager to help customers.
• Able to work well in a team and on a rota including weekends and bank holidays.
• Willing to learn about home improvement products and services.
• Strong customer service mindset with a positive attitude.
• Comfortable using new technology and adjusting to store processes.

Responsabilidades

• Assist customers with product advice and home improvement ideas.
• Help manage stock and set up shelf displays to keep the store looking great.
• Provide exceptional service to every customer and support checkout when needed.
• Be flexible with shifts, including weekends and evenings per rota.
• Receive training in paint mixing and timber cutting as required.

Conocimientos

Friendly demeanor

Team player

Eager to learn

Customer service

Flexibility with shifts

Herramientas

Stock management

Display setup

Descripción del empleo

Shifts available Monday - Sunday, 7.00am - 10.00pm

B&Q Etruria

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time - 15 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q Etruria

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!
• generous breaks

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.