Customer Advisor

South Yorkshire Housing (SYHA); Sheffield; Hybrid; GBP 24,000; Full time

Job summary

South Yorkshire Housing Association is seeking passionate individuals for the Customer Advisor role, managing a variety of enquiries and repairs. As part of a dynamic team, you will interact with customers through various channels, striving to deliver excellent service and build strong relationships. The position comes with a competitive salary, flexible working options, and ample opportunities for personal development within a supportive team.

Benefits

Generous holiday entitlement (27 days + 12 bank holidays)

Flexible working scheme

Employee discount scheme (SYHA Rewards)

Employer-paid health benefits

Counseling services

Discounted gym membership

Cycle to work scheme

5% Pension contribution

Qualifications

• Experience in the housing industry or call centre is preferred but not required.
• Strong interest in learning new skills and a proactive attitude.

Responsibilities

• Managing emails and diagnoses for repairs.
• Liaising with maintenance teams and sharing advice with customers.
• Following up on updates and ensuring customer satisfaction.

Skills

Communication

Customer Service

Proactive Problem Solving

Relationship Building

Record Keeping

Open Questioning

Job description

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We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.

About the role:

South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.

The role is busy but here is a taster of the type of work the role entails:

• Managing our emails inboxes
• Diagnosing and ordering new repairs for our properties
• Following up on updates for existing repairs
• Liaising with our in-house maintenance team and third-party contractors
• Sharing advice with customers on a range of aspects of their tenancy

Who you are:

We recruit our Customer Advisors based on both attitude and skills. We look for people who:

• Strive to deliver the best service
• Can work in a fast-paced and busy role
• Good at asking open and probing questions about repairs to our properties
• Have great communication skills, and understand the importance of accurate record keeping
• Are proactive when presented with problems
• Can share and embrace new ideas and ways of working
• Enjoy building great working relationships
• Are confident using Microsoft 365, Outlook and Teams
• Are a great team player

If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.

We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.

• Salary of £23,582 per annum.
• 37 Hours per week with no evening or weekend work
• Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
• Generous holiday entitlement – which includes 27 days plus 12 bank holidays
• Benefits which include:
  • Excellent flexible working scheme, family-friendly perks,
  • SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
  • Westfield Health (employer paid)
  • Counselling
  • Discounted gym membership
  • Cycle to work scheme
  • 5% Pension contribution
  • Access to a wide range of programs to train and develop you

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

For an Informal Discussion Contact: Neil Dobson, Customer Contacts Lead-

Closing Date: Sunday 22nd June 2025 - midnight
Interview Dates: 30th June and 2nd July 2025