Customer Advisor

TN United Kingdom; Redhill; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll provide exceptional service and support to customers. This role offers valuable experience in a fast-paced retail environment, with opportunities for career growth and development. You'll be part of a team that values collaboration and customer satisfaction, ensuring a positive shopping experience for all. With comprehensive training and a range of benefits, this position is ideal for those looking to make a difference in customer interactions.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity, paternity, and adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Excel in a fast-paced, varied environment.
• Communicate and listen effectively.

Responsibilities

• Helping customers and putting them at ease.
• Ensuring the store runs smoothly.
• Working with team members to provide a great shopping experience.

Skills

Communication

Teamwork

Customer Care

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities will include:

1. Helping customers and putting them at ease; listening to their needs, answering questions, providing advice on products, recommending items, or offering baskets — the little things that make a difference.
2. Getting to know our in-store offers and schemes and promoting them to customers.
3. Ensuring the store runs smoothly by displaying the right products, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Working with team members to provide a great shopping experience and maintaining a clean, presentable store.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we are looking for people who:
2. Excel in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and promoting collaboration.
5. Understand that small gestures make a big difference in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential skills or experience. We welcome applications from candidates without these additional criteria:

1. Experience in customer care and service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity, paternity, and adoption leave pay, plus a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a range of benefits to suit you. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive working environment that encourages everyone to be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive, inclusive workplace for all. Together, we strive to make a difference.

What's next?

If your application is successful, you will be invited for an in-store interview within 14 days.

For full-time roles, we are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments to support your application and interview process if needed.