Customer Advisor

The AA; Oldbury; On-site; GBP 25,700 - 28,000; Full time

Benefits offered by this job

23 days annual leave plus bank holidays

Worksave pension scheme

Free AA breakdown membership

Employee discount scheme

Diverse learning and development opportunities

Job summary

A leading roadside assistance company is seeking a Customer Service Advisor in Oldbury. You will provide vital support to customers during breakdowns, requiring a warm and proactive approach in a fast-paced environment. Salary is £25,700 plus bonuses, with potential for career progression and diverse benefits. The role involves managing high volumes of calls and assisting customers efficiently.

Qualifications

• Ability to remain warm and kind, even in conflict.
• Understanding of incoming information for quick decisions.
• Capability to cope well in pressurized situations.

Responsibilities

• Support customers in a high-volume contact centre.
• Use scripts to gather information from calls.
• Reassure customers and provide safety advice.

Skills

Supportive demeanor

Effective communication

Quick decision-making

Proactive mindset

Resilience under pressure

Job description

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This Is The Job

Job Title: Customer Service Advisor

Location: Oldbury

Salary: £25,700 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm

Start Dates: August & September 2025. Due to expansion, we're recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across August/September/October

Interview Dates: Various across July & August 2025

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!

As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

What Will I Be Doing?

• Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
• Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Pushing for better by using resources available to offer the best customer service
• Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
• Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
  
  

We’re Looking For Someone Who

• Is supportive with the ability to remain warm and kind, even in the face of conflict
• Can make our customers feel respected and valued
• Can understand incoming information and make logical decisions quickly and efficiently
• Will be proactive, taking pride and ownership in your work while working towards targets
• Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
• Is able to retain and sort incoming information accurately and swiftly
  
  

What’s In It For Me?

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing, Financial Services, and Insurance

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