Customer Advisor

Pavers Shoes; Newton Abbot; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join Pavers Shoes as a part-time Customer Advisor in Newton Abbot, where you'll provide excellent customer service and engage with customers to meet their needs. Enjoy a friendly environment with full training, generous staff discounts, and opportunities for career advancement while contributing to a family-oriented workplace.

Benefits

Generous Staff Discount scheme

Holiday entitlement increases with service

Company Contribution Pension

Access to employee-led grant and charitable giving scheme

Access to career pathways and professional qualifications

Wellbeing and financial support available

Qualifications

• Previous experience in sales or customer care.
• A positive 'can do' attitude is essential.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs.
• Achieve daily KPIs.
• Support store standards and stockroom management.

Skills

Customer service

Team player

Positive attitude

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support, but a positive attitude and behaviors are essential. Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work!

We have a part-time Customer Advisor position in our Pavers team in Newton Abbot, working 16 hours per week.

You’ll need good availability as the role includes a mix of weekend and weekday shifts.

Pay, Hours & Benefits

£11.70 per hour for 21+ (18-20 £9.60, 16-17 £7.85)

After completing the retail induction PaSS stages, pay increases to £12.05 per hour for 21+ (18-20 £9.87, 16-17 £8.07)

• Generous Staff Discount scheme, some shareable with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: offering career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring
• Access to wellbeing and financial support via RetailTRUST

Day-to-Day Responsibilities

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
• Be self-aware, able to question, learn, and take responsibility
• Be a team player with a friendly, engaging, and positive attitude
• Support store standards, product placement, and stockroom management