Customer Advisor

Lookers Motor Group Limited; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading motor vehicle retailer as a Customer Advisor in Newcastle. You will play a vital role in ensuring customer satisfaction, managing service bookings, and enhancing the customer journey. With an opportunity for competitive earnings and professional growth, this is your chance to be part of a forward-thinking team committed to excellence.

Benefits

Enhanced holidays that increase with service

Critical illness cover after 2 years

Life Assurance

Smart Health - access to support 24/7

Enhanced paid maternity, paternity, and adoption leave

Comprehensive training and development opportunities

Inclusive workplace culture focused on well-being

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage customers and secure repeat business.
• Experience in a customer service role is preferable.

Responsibilities

• Coordinate service, MOT, and maintenance bookings.
• Handle inbound and outbound calls to assist customers.
• Build strong relationships with customers while adhering to brand standards.

Skills

Exceptional communication skills

Strong teamwork abilities

Time management

Customer-first approach

Confidence in a fast-paced environment

Job description

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Join to apply for the Customer Advisor role at Lookers Motor Group Limited

Job Vacancy: Customer Advisor – Contact Centre

• Location: Office-based, Newcastle
• Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
• Hours: 40 hours per week on a rota basis, Monday to Sunday
  
  
  

About The Role

Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

• Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
• Handle inbound and outbound calls, as well as customer sales enquiries via email and live chat, ensuring swift and professional responses.
• Build strong, relationships with customers while adhering to all brand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.
  
  
  

Skills & Competencies

• Exceptional communication skills, with a customer-first approach.
• Strong teamworking abilities, alongside effective organisation and time management.
• Confidence working in a fast-paced, target-driven environment.
  
  
  

What We Offer

• Competitive salary with uncapped earning potential (OTE up to £30,000).
• Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
  
  
  

Working Hours

Our Contact Centres Operate

• Monday to Friday: 8:00 am – 7:00 pm
• Saturday: 9:00 am – 5:00 pm
• Sunday & Bank Holidays: 10:00 am – 4:00 pm
  
  
  

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career? Apply today and let’s achieve great things together!

Company Information

Lookers are proud to be one of the top motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
  
  
  

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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